We are growing and always looking for new talent!
Who we are: Fun, flexible, dedicated team. We care for each other like a family and don’t take it personally when we disagree. We work hard but love having fun. Did I mention we like to solve problems as a team and learn from everyone-yes, even the youngest intern has something to teach us! We do the right thing, no matter what. We treat everyone like we want to be treated. We realize not everyone fits this mold, but if you do, you will fit right in.
Service Technician
Role and Responsibilities
The following is a list of primary responsibilities
- Work constructively with the Service Center Coordinator to:
Identify professional development and experiential needs for professional growth - Address service requests as assigned by the Service Manager
- Provide adequate documentation of pertinent information related to time spent, actions implemented and resolution information on ConnectWise Tickets
- Provide appropriate documentation as necessary on customers’ flexible assets in IT Glue
- Assist operations team resources in determining root cause analysis to avoid repeat service issues
- Work constructively with project manager to complete assigned tasks for customer implementation projects
Qualifications and Education Requirements
Associate’s Degree in related field or industry certifications (CompTIA A+, Net+, Security+);
Preferred Skills
Ability to form sound relationships quickly; Ability to work in a team environment; technical background.
Service Technician – Roanoke
Role and Responsibilities
The following is a list of primary responsibilities
- Work constructively with the Service Center Coordinator to:
Identify professional development and experiential needs for professional growth - Address service requests as assigned by the Service Manager
- Provide adequate documentation of pertinent information related to time spent, actions implemented and resolution information on ConnectWise Tickets
- Provide appropriate documentation as necessary on customers’ flexible assets in IT Glue
- Assist operations team resources in determining root cause analysis to avoid repeat service issues
- Work constructively with project manager to complete assigned tasks for customer implementation projects
Qualifications and Education Requirements
Associate’s Degree in related field or industry certifications (CompTIA A+, Net+, Security+);
Preferred Skills
Ability to form sound relationships quickly; Ability to work in a team environment; technical background.
Service Technician – Richmond
Role and Responsibilities
The following is a list of primary responsibilities
- Work constructively with the Service Center Coordinator to:
Identify professional development and experiential needs for professional growth - Address service requests as assigned by the Service Manager
- Provide adequate documentation of pertinent information related to time spent, actions implemented and resolution information on ConnectWise Tickets
- Provide appropriate documentation as necessary on customers’ flexible assets in IT Glue
- Assist operations team resources in determining root cause analysis to avoid repeat service issues
- Work constructively with project manager to complete assigned tasks for customer implementation projects
Qualifications and Education Requirements
Associate’s Degree in related field or industry certifications (CompTIA A+, Net+, Security+);
Preferred Skills
Ability to form sound relationships quickly; Ability to work in a team environment; technical background.
Systems Engineer
Role and Responsibilities
The following is a list of primary responsibilities:
- Work constructively with the Service Manager to ensure daily client service request are completed in a timely manner
- Work constructively with the Project Manager to ensure assigned project tasks are completed in a timely manner
- Continuously promote and participate in business activities that contribute to the overall growth and development of the company
- Professional development requirements to perform job roles and responsibilities at a high level (education/ongoing industry certifications required)
- Work constructively with the Vice President of Operations to:
- Assess and make recommendations for Server and Virtualization in clients’ environment to support ITG’s vision for efficiency and customer experience
- Constantly seek opportunities to automate routine proactive maintenance tasks related to servers and virtualization required for Managed Services Agreements
- Constantly seek opportunities to automate routine server and virtualization tasks required for MSA (Managed Service Agreements) implementation projects
- Develop and maintain processes for onboarding and offboarding clients as it relates to their server and virtualization needs
- Maintain an elevated level of organization and documentation of clients’ VEEAM backups of server and virtualization environments.
- Work closely with Compliance Engineer to assess backup needs related to the client's infrastructure
- Maintain appropriate documentation for the ongoing management and improvement of clients’ server and virtualization environments
- Work closely with Information Security Engineer to implement best practices for hardening server environments
- Train other junior operations personnel in methods of using the system capabilities to maximize efficiency as well as knowledge and understanding of client environments
- Evaluate add-ons for the RMM (Remote Monitoring and Management) system that may provide benefits in the areas of efficiency and/or proactivity as it relates to servers and virtualization.
Qualifications and Education Requirements
Minimum 5 years of senior level technical experience; Minimum of 4 years of prior experience managing server and virtualization environments; Bachelor's Degree in information technology or related field. Industry Certifications – VCP, MCSA, MCSE
Preferred Skills
Ability to form sound relationships quickly; Proven teamwork capabilities; sound understanding of server hardware, server operating systems, Microsoft Azure, Microsoft SharePoint, Microsoft Active Directory and Group Policy, VEEAM backups and VMWare.
Security Engineer
Role and Responsibilities
The following is a list of primary responsibilities:
- Work constructively with the Service Center Triage Team to:
- Address service requests related to facility security, surveillance, access control and cabling.
- Identify proactive management requirements to fulfill Managed Services Agreements
Work constructively with the Sales Department to:
- Identify sales opportunities with existing or new prospective clients
- Efficiently and effectively identify product solutions required for building security, surveillance, access control, building automation and structured cabling sales opportunities
- Efficiently and effectively estimate labor requirements for installation of product solutions for building security, surveillance, access control, building automation and structured cabling sales opportunities
Qualifications and Education Requirements
Minimum of 5 years of technical support and or sales experience in building security, surveillance, access control, building automation and structured cabling. Industry certifications in building security, surveillance, access control, building automation and structured cabling. DCJS Licensure.
Preferred Skills
Ability to form sound relationships quickly; Proven leadership capabilities; technical background.
Sales Coordinator
Qualifications
- Relevant Bachelor’s Degree in a Business-related field
- Must have an appreciation for the technology required to operate a business in today’s marketplace
- Must have experience or involvement in any of the following: sales or customer service, serving/restaurant/bar, or hospitality industry
- Leadership: military, athletics/team activities or community, social, or academic organizations
- Must have a valid driver’s license
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Responsibilities
- Master the practical skills required for starting, developing, and scaling a company in one of the fastest growing industries in the world
- Learn how to deliver excellent customer service, our proven sales and marketing process, sound business finance, and a daily operations structure built for success.
Interview Process: We value our team’s culture and will protect it fiercely. To make sure you are a GREAT fit, here is what you can expect from us.
- You found our website and apply! Take your time on the screening questions. We read them.
- We send you an invite for a phone interview to find out what you like/dislike/what are your career dreams.
- You come to our office, and we ensure who you are in person matches who you are on paper.
- We take this a step further and ask your friends/former coworkers if you are as good as we think you are based on what you told us.
- We bring you in one more time to meet some of the team you will be working with. If the team approves, you’re in!
- You tell everyone about your awesome job.
- Your friends want to work here too-so our team grows.
We are always looking for great talent.
If you don’t see a position that interests you, take a moment to tell us more about yourself so when something comes available we can let you know!
